Privacy policy

Privacy Policy

The Alternative Bread Company
Effective Date: 27 May 2025

At The Alternative Bread Company, we’re committed to keeping your personal information safe, private, and respectful — just like we’d want for our own whānau.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop with us online at alternativebread.co.nz, contact us, or interact with us on our digital platforms.

1. What We Collect

When you make a purchase, sign up to our emails, or contact us, we may collect:

Your name and contact details (email, address, phone number)
Delivery and billing address
Payment details (handled securely via Shopify and our payment providers)
Your order history
Any other information you voluntarily provide (like survey responses or feedback)

We may also collect data on how you use our website (via cookies or analytics tools like Google Analytics), to help improve your experience.

2. How We Use Your Info

We collect your information to:

Fulfil your orders and deliver products
Communicate with you about your purchase
Provide customer support
Send occasional email updates, special offers or news (only if you’ve opted in — and you can unsubscribe anytime)
Improve our website and product offerings

We never sell, rent or trade your personal information.

3. Sharing Your Information

We only share your info with:

Trusted third parties who help us run our business (like Shopify, payment processors, delivery services)
Law enforcement or regulators, if legally required

All third-party providers we use are expected to comply with privacy laws and handle your data securely.

4. Cookies and Tracking

We use cookies (not the edible kind, sorry) to make your visit smoother — like remembering your cart, login, and preferences. You can disable cookies in your browser settings, though some parts of our site might not work as well.

5. How We Store & Protect Your Data

Your information is stored securely on Shopify’s platform and protected by industry-standard security measures. We take all reasonable steps to keep your information safe from loss, misuse, or unauthorised access.

6. Your Rights

Under the NZ Privacy Act, you have the right to:

Access the personal information we hold about you
Ask us to correct or delete it
Withdraw consent for marketing at any time

To do any of the above, please email: bread@alternativebread.co.nz

7. Contact Us

Got questions about your privacy? Contact us:

The Alternative Bread Company
Email: bread@alternativebread.co.nz
Phone: 022 093 9497
Whangārei, New Zealand

We may update this policy from time to time. We’ll post any changes here so you’re always in the know.